1. All the items at TREEDENTAL store are covered with a warranty. The warranty period is indicated in each item's description.
2. Warranty covers a replacement or repair of the faulty item. Contact us immediately for any issue that might happen to our product within the warranty period which is not man-made. You simply need to fill in the TREEDENTAL International Warranty Form below.
3. Within the warranty period, TREEDENTAL store will be responsible for covering the fee of the new spare parts and their shipping cost into your destination. If the faulty item needs to be sent back to our store for checking and repair, then we will cover the fee of shipping it back to our store. Upon its arrival to our store, we will cover the fee of the repair and ship it back to your doorstep for free also.
4. If your purchased item is out of the warranty period, then you can report the issue to us into [email protected] and our technical support team will issue you a report for the repair fee based on the kind of the fault.
5. Replacement: In case the product received comes with manufacturing defects, the buyers are entitled to request a product replacement within 7 days of receiving the item. To request a replacement, the buyers are required to provide photographic as well as video evidence of the product’s manufacturing defects which can be sent to our email: [email protected] If the case is deemed valid, then we will cover the related cost to deliver a replacement.