Returns & Refund Policy of Treedental.com
Returns & Refund Guarantee
When you receive a product that was bought and paid for on our site, and you find it is not as described, you can contact us to resolve the problem. You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with us. After agreement, a prompt refund will be issued either to your original method of payment or a treedental store credit, at your choosing.
All requests for returns must be made by simply Clicking Here or by contacting our Customer Care Center by email: [email protected] Your order number, reason for return, contact name and phone number, and whether you want refund or replacement, must be filled out completely. Your RMA request will be attended to promptly and our RMA staff will contact you by phone or e-mail. If you do not hear from us in 48 hours ( excluding weekends and holidays ) please call Customer Support at 1-845-669-6266 ( M-F, 8 :30am - 5:30pm GMT+8 ).
●Scope of Guarantee
All products on treedental.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described. Please note that all returned items must be in the condition you received them, with all the accessories and parts it was shipped with and in the original packaging. If not, the cost of the accessories and parts will be deducted from the total product price and you can only get a partial refund.
The following situations are not included:
1. An item you claim is not as described, but we can prove that it is.
2. Items are as described, but you no longer want them..
●Guaranteed Protection Period
A return authorization (RMA Form)must be requested within 15 days after your order has been completed.
●Return Shipping Fee
Situation 1: Products received not as described
If you agree with us to return your item, the refund will have its original shipping fee (from to you) as well but not the returning shipping fee (from you to). PS: Returning shipping fee may include shipping charge, import tax and some other unpredictable fee.
Situation 2: Products received but you don't want it anymore.
20% Restocking Fee will be charged on this situation, and all the freight must be arranged by you (both from to you and from you to).
We will do as much as we can in the outside package, however there are lots of uncertainties during the shipping, so when you receive the package, make sure to open it and check if everthing inside is in good condition. If not, please don't sign it and make a claim with the shipping company immediately, at the same time, inform us about the situation, we will assist you for the claim with our shipping agent. Please note that any damage caused during the shipping, we don't take any responsibility for it.
Add: NO.2,Beijiang Dadi Road, Xiqiao, Nanhai district, Foshan, Guangdong, China
Contact: Judy Pan