Returns & Refund Policy of

 Returns & Refund Guarantee

When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact us to resolve these problems.You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with us. After agreement, a prompt refund will be issued either to your original method of payment or a treedenetal store credit, at your choosing.


●Scope of Guarantee

All products on have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described. Please note that all returned items must be in the condition you received them, with all the accessories and parts it was shipped with and in the original packaging. If not, the cost of the accessories and parts will be deducted from the total product price and you can only get a partial refund.

The following situations are not included:

1. An item you claim is not as described, but we can prove that it is.

2. Items are as described, but you no longer want them.

●Guaranteed Protection Period

You can submit refund requests up to 15 days after your order has been completed. You can do this by submit us the refund request form.


●Return Shipping Fee

If you agree with us to return your item, the refund will have its original shipping fee (from to you) as well but not the returning shipping fee (from you to). PS: Returning shipping fee may include shipping charge, import tax and some other unpredictable fee.




Workflow Details

Return Address

Add: NO.2,Beijiang Dadi Road, Xiqiao, Nanhai district, Foshan, Guangdong, China
Tel: +86-0757-81027077
Contact: Judy Pan

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