Frequently Asked Questions


Most Frequently Asked Questions

A Remote Area is defined as a post code or in the absence of post code, a suburb /town name that is difficult to serve. So a delivery to the remote area would attract a Remote Area surcharge. All the shipping cost applied in our website system is not including the Remote Area surcharge. So if you are from the remote area, please contact us first for your correct shipping cost. And we reserve the right to cancel the order if your shipping cost is fault.
Click to see the remove area list: DHL  TNT  Fedex


My Orders FAQs

If you have question about a special product, you can ask a question in the product details page and submit us the “Q&A” form; If you have a question about your order status, a return, or a purchase you are considering, you can use this contact form to contact us. We will reply you by email within one business day.

Yes, we have CE and FDA. Our products have been exported to USA and EU countries successfully.

How can I buy items online?

1. Chose the tiems you need

Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity.and click 'ADD TO CART' or "Check out with PAYPAL",have "*" it means this is required field,you must choose,If you can't make the next step,please check whether you have selected required fields. If you click "Check out with PAYPAL", then will take you to PayPal payment page,you can pay the order quickly.



2. Check your shopping cart

Click on the shopping cart icon in the upper right corner,you will see your shopping cart products here. Go through your products detail carefully and checkout your order.




3. Place you order

(1) If you have registered account,please sign in first.




(2) If you don't have a registered account, it doesn't matter.You can also register here.Please enter the correct info,have"*" it means this is required field,You must fill in the complete,If you can't make the next step,please check whether you have selected required fields.You will received an registration email after placed the order.Please click on the link of the mail to set up the password to complete registration.Donot forget chose "Create an Account" at the end of the page.
Important: please keep in mind the email address and password for the new account,so you can login you account again and check you order at amytime.



(3)Select“Shipping Method”




(4)Select“Payment Method”




(5)Review you order.Carefully check whether the selected product specifications are correct.You can also remove the items if you don't need again.




(6) If you have special requirements on the order, please indicate here.




(7) Enter a coupon code if you have one.




(8) At last step,you just need to click the button”Place order”.



If you pay with paypal ,you will be redirected to the PayPal website,you can finish the payment as usually.


If you pay with Western Union/Moneygram,you will be redirected to the thankyou page.And then you can go to you account page-view order-print order,print out the order information with treedental.com's Western Union / Moneygram information on it. Then, go to your local Western Union or Moneygram branch, bank that supports Western Union payment or Moneygram payment to complete payment for your order.
For individual assistance/questions about Treedental.com order payment through Western Union / Moneygram, please contact us.
Our aim is for every customer’s transactions with Western Union / Moneygram to be processed smoothly. Please make sure to check the total payment amount with Western Union / Moneygram. Please note that Treedental.com is not responsible for covering any additional fees added by the local Western Union or Moneygram branch.


If you pay with Bank Wire Transfer,you will be redirected to the thankyou page.And then you can go to you account page-view order-print order,print out the order information with treedental.com's Bank Wire Transfer information on it. Then, go to your local bank to complete your order payment. Please provide the following beneficiary details to your banking institution:
Beneficiary Bank: CHINA MERCHANTS BANK H.O.OFFSHORE BANKING DEPT (Please note to spell out the entire Beneficiary Bank to ensure your payment is processed in a timely manner.)
Beneficiary Bank Address: 17/F, CHINA MERCHANTS BANK TOWER, NO. 7088,SHENNAN BOULEVARD, SHENZHEN 518040 P. R. CHINA.
Swift Code: CMBCCNBS
Beneficiary Account Name: TREE INTERNATIONAL TRADING CO LTD
Account No.: OSA755917816532701 ( Accept USD ONLY)
We recommend using your local CHINA MERCHANTS bank for the wire transfer to reduce international transaction fees.
If you have any further questions regarding your Treedenetal.com order payment through bank wire transfer, please email: [email protected]
It is our goal to ensure that every customer’s bank wire transfer transaction is processed smoothly; please be sure to check the total payment amount with your wire transfer providers. Treedental.com is not responsible for covering any additional transaction bank fees added on by your local bank.



Once you’ve completed payment,we will begin processing your order and ship the order as soon as possible.
If you have questions about the order don't hesitate to contact us anytime. we will help you to do the perfect.Email:[email protected]



How can I buy items offline?

If you don't want to buy online,you just need to tell us the product name(SKU), quantity,requirement,shipping method and payment method,we will offer the best price and make the PI for you.After you finish the payment,please send us the payment voucher.Once we confrim that you have completed the payment,we will begin processing your order and ship the order as soon as possible. Have questions about the order don't hesitate to contact us anytime. we will help you to do the perfect.Email:[email protected]


Payment FAQs

Payment Methods

We accept the following payment methods:


Payment Methods


Payment Handling Fee

Credit/Debit Cards via Paypal: treedental-CreditDebit Cards via Paypal


4.2%-4.4% of the total order amount.

 PayPal: treedental-PaypalVerify


4.2%-4.4% of the total order amount.


Western Union: treedental-Western Union


Your local bank will charge you some fee.

 Moneygram: treedental-Moneygram


Your local bank will charge you some fee.


Bank Wire Transfers: treedental-Bank Wire Transfers


If total order amount<USD 2000, then USD 25/Bill;
If total order amount ≥ USD 2000, None.

We strive to help any dentists in the world buy from Treedental.com by offering a variety of payment methods. We are happy to accept wire transfers from any country in the world where local institutions are equipped to process them.

However, technical issues currently prevent us from processing credit and debit card payments from certain countries. In addition, PayPal may have limits on its services by country. Please check PayPal's site for the most up-to-date details on service availability.

If PayPal or credit card payments are not available in your country, please read more about paying for Treedental.com orders through wire transfer or Western Union here.

Paying with Western Union / Moneygram


 

Western Union or Moneygram is a convenient way to send money around the world via their local offices, banks that support Western Union or Moneygram.


1. Go to Shopping Cart page, click  after reviewing your ordered items.


2. Please select  Western Union / Moneygram under Payment Methods located on the One Step Checkout page.


3. After confirming your order, click  to submit your order.


4. In the Thank You page or My Account page, print out the order information with treedental.com’s Western Union / Moneygram information on it. Then, go to your local Western Union or Moneygram branch, bank that supports Western Union payment or Moneygram payment to complete payment for your order.

 


For individual assistance/questions about Treedental.com order payment through Western Union / Moneygram, please contact us.


Our aim is for every customer’s transactions with Western Union / Moneygram to be processed smoothly. Please make sure to check the total payment amount with Western Union / Moneygram. Please note that Treedental.com is not responsible for covering any additional fees added by the local Western Union or Moneygram branch.


 


 Paying with Bank Wire Transfer

 


1. Go to your Shopping Cart page, click   after reviewing your ordered items.


2. Please select Bank Wire Transferunder Payment Methods located on the One Step Checkout page.


3. After confirming your order, click  to submit your order.


4. In the Thank You page or My Account page, print out the order information with treedental.com’s Bank Wire Transfer information on it. Then, go to your local bank to complete your order payment. Please provide the following beneficiary details to your banking institution:


Beneficiary Bank: CHINA MERCHANTS BANK H.O.OFFSHORE BANKING DEPT


(Please note to spell out the entire Beneficiary Bank to ensure your payment is processed in a timely manner.)


Beneficiary Bank Address: 17/F, CHINA MERCHANTS BANK TOWER, NO. 7088,SHENNAN BOULEVARD, SHENZHEN 518040 P. R. CHINA.


Swift Code: CMBCCNBS


Beneficiary Account Name: TREE INTERNATIONAL TRADING CO LTD


Account No.: OSA755917816532701

( Accept USD ONLY)


We recommend using your local CHINA MERCHANTS bank for the wire transfer to reduce international transaction fees.

 


5. Once you’ve completed payment, fill in your payment details here and then we will begin processing your order once payment has been confirmed. 

 


If you have any further questions regarding your Treedenetal.com order payment through bank wire transfer, please email: [email protected]


It is our goal to ensure that every customer’s bank wire transfer transaction is processed smoothly; please be sure to check the total payment amount with your wire transfer providers. Treedental.com is not responsible for covering any additional transaction bank fees added on by your local bank.

Treedental.com currency default setting is the US Dollars; however, we also provide viewing in the following currencies:

 


AUD-Australian Dollar


BRL-Brazilian Real


GBP-British Pound Sterling


EUR-Euro


INR-Indian Rupee


JPY-Japanese Yen


RUB-Russian Ruble

 


In order to view our site using a different currency, move the mouse over ;at the top right side of every page on Treedental.com; a drop-down will appear where currency may be selected and set.

As an international internet retailer, Treedental.com does its best to accommodate a wide range of global currencies. We update our exchange rates weekly, which is based on the global currency markets. If you would like to know how to see prices in your own currency, please click here.

You can use your coupon at the order checkout page.Enter the coupon code in the Discount Codes input box and then click "APPLY DISCOUNT"


International Shipping & Delivery FAQs

Estimated Delivery Time

Our estimated delivery time is based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the transit time based on the shipping method you've chosen.

For example, if you order a dental handpiece, it will need 3 business days of processing time and then 3-5 business days of shipping time if you select DHL shipping. Therefore, you can expect to receive it in 6-8 business days.

Please use the chart below to help gauge how long it will take to receive your order.

 

 

Processing time differs from category to category. Refer to the tables below for more precise processing and shipping times to better estimate when you will receive your order.

 

Order Processing Time:
Category Order Processing Time(business days)
Dental Unit  
--Dental Chairs  
  --K Series Dental Chairs 7-30
  --D Series Dental Chairs 7-10
  --S Series Dental Chairs 10-15
  --A Series Dental Chairs 7-20
--Portable Delivery Systems  7-10
--Dental Chair Accessory  
  --Dental Operation Lamp  
    --LED Operating Lamp  3-5
    --Cold Light Operating Lamp  3-5
    --Ceiling&Wall&Mobile LED Operating Lamp 7-10
    --Lamp Arm 3-5
    --Accessory for Operating Lamp 3-5
  --Balance Arm for Dental Chair 3-5
  --Delivery Instrument Unit for Dental Chair  3-5
  --Tube for Dental Chair 3-5
  --Valve for Dental Chair 3-5
  --Foot Pedal  3-5
  --Film Viewer  3-5
  --Suction Adaptor 3-5
  --Cuspidor  3-5
  --Other plastic parts  3-5
Unit Options  
--Dental Handpiece  
  --High Speed Handpiece 1-3
  --Slow Speed Handpiece 1-3
  --High & Slow Handpiece Kit  1-3
  --Reduction Contra angle 1-3
  --Increase Contra angle 1-3
  --Bur for Dental Handpiece  3-5
  --Dental Rotors And Turbines  3-5
    --High Speed Dental Turbines 1-3
    --Slow Speed Dental Rotors  3-5
  --Dental Handpiece Parts  1-3
  --Dental Handpiece Repair Tools  3-15
  --Lubrication Device  1-3
--LED Curling Light  1-3
--Dental Ultrasonic Scaler   
  --Woodpecker Scaler 3-7
  --Ultrasonic Scaler  1-3
  --Ultrasonic Scaler Tips  3-10
  --Scaler Accessory  3-10
--Endoscope System 3-10
  --Intraoral Camera 3-10
  --LCD Monitor  3-5
  --LCD Monitor bracket 1-3
--Air Water Syringe 1-3
--Dentist Chair 3-7
Dental Utility Equipment  
--Oil-less Air Compressor  3-5
--Suction machine   5-10
Portable Dental  
--Portable Dental Turbine Unit  3-5
--Portable Air Compressors 3-5
Endodontics  3-10
Dental Imaging Equipment   
--Dental Loupe  1-3
--Dental Intraoral X-ray Sensors 1-3
--Dental X-ray Machine 5-15
--Film Radiography Products  
  --X-ray Film Develop Darkroom  7-30
  --X-Ray Film Scanners   1-3
  --X-ray Film  5-10
  --Dental Film Illuminators  3-5
  --X-ray Film Developer/Automatic X-ray Film Processors  5-15
Dental Sterilization  
--Dental Autoclave 5-10
--UV Dental Disinfection Cabinet  3-10
--Sealing Machine  3-10
--Sterilizer Bags  3-5
Dental Whitening  
--Dental Bleaching Light Systems 3-5
--Tooth Shade Matching Products:Tooth Shade Guide /Base Light /Tooth Shade Scanners  3-10
--Dental Air Polisher 1-3
Dental Implant Equipment  
--Implant Motor System  3-10
--ULTRASURGERY Surgical System  5-30
Dental Laser Equipment  
--Laser  1-3
--Caries Detector  5-10
Dental Instrument  
--Dental Mirror 3-5
--Dental Pliers  3-10
Dental Lab Workstation 15-30
Dental Laboratory Equipment  
--Dental Micromotor  3-5
--Vacuum Porcelain Furnace 5-30
--Polishing Machine 5-30
--Sand Blaster 5-30
--Casting Machine 5-30
--Duplicating Machine 5-30
--Intelligent Burnout Furnace 5-30
--Steam Cleaner  5-30
--No Flame 5-30
--Vibrator  5-30
--Arch Trimmer 5-30
--WAX Pot 5-30
--Pindex  5-30
--Dust Collector  5-30
--Dental Amalgamer 5-30
--Other Lab Equipment  5-30
Dental Lab Tools 3-15
Dental Lab Disposables Tool & Materials  
--Dental Brush 3-5
--Polisher  3-5
--DIA Disc 3-5
Dental Furnitures 5-15

 

Carrier Shipping Time:

Shipping Carrier

Destination Country&Area

Estimated Shipping Time

(business days)

DHL

Global

3-5

FEDEX

Global

6-8

TNT

Global

4-8

EMS

Japan

3-5

Asia、Australia

4-10

Europe、North America

10-15

South America、Africa

30-50

E-EMS

Japan、Korea、Hong Kong、Singapore、Taiwan

3-7

United Kingdom、France、Canada、Australia、Spain、Netherlands

7-12

Russia

7-10

Brazil、Ukraine、The Republic of Belarus

20-40

USA-E-packet

United States

10-15

Epacket

Australia、United States、Canada、United Kingdom、France、Russia

7-15

Israel、Saudi Arabia、Ukraine

10-20

Hongkong post

Global

15-50

Air Freight

Major airports worldwide

3-10

Sea Shipping

United States—New york

30

United States—LA

15

United States—Tampa

40

Canada—Montreal

30

Canada—Ottawa

48

Chile—Valparaiso

38

Brazil—Rio de Janeiro

42

Australia—Brisbane

16

Netherlands—Rotterdam

25

United Kingdom—London

24

Ireland—Dublin

30

Malaysia—Port Klang

6

South Africa—Cape Town

25

Saudi Arabia—Dammam

25

Algeria—Algiers

39

 

Please Note:

Due to longer customs clearance times, Standard Shipping times have been extended to 15-30 business days for Brazil and 10-15 business days for all other destinations in Latin America.

Since we typically ship orders in a single package, unless otherwise stated, the total length of time it will take for you to receive your order should be calculated using the longest estimated time for items in your order.

Chinese holiday reminder: During week-long Chinese holidays, Chinese National Day (October 1 for every year) and Chinese New Year Holidays, services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 2-6 days.

Calculating Shipping Cost

For other non-free shipping products, the shipping costs depend on the number of items and the weight of your order, as well as the shipping method chosen. The prices displayed on product details pages do not include shipping cost.

You can calculate the shipping cost on the one step checkout page:

On the SHIPPING ADDRESS area input your shipping address and then in the SHIPPING METHOD area, there will be a list of shipping options for your choice. Then choose the one you would like us to ship out your order.

 

 

Important Note:

All the shipping cost calculated in our website system are for the express shipping method cost. If your order is more than 45 kg and want a lower shipping cost, you can contact us any time for a lower air or sea shipping quote or you can submit us the lower air or sea shipping request form.

 

Want to place bulk order,but the express shipping is too expensive?

Contact us for lower sea shipping now!

free shipping quote

Followings are the shipping methods which wer are using and the Destination Country&Area, Estimated Shipping Time for each shipping method.

Shipping Method

Destination Country&Area

Estimated Shipping Time

(business days)

DHL

Global

3-5

FEDEX

Global

6-8

TNT

Global

4-8

EMS

Japan

3-5

Asia、Australia

4-10

Europe、North America

10-15

South America、Africa

30-50

E-EMS

Japan、Korea、Hong Kong、Singapore、Taiwan

3-7

United Kingdom、France、Canada、Australia、Spain、Netherlands

7-12

Russia

7-10

Brazil、Ukraine、The Republic of Belarus

20-40

USA-E-packet

United States

10-15

Epacket

Australia、United States、Canada、United Kingdom、France、Russia

7-15

Israel、Saudi Arabia、Ukraine

10-20

Hongkong post

Global

15-50

Air Freight

Major airports worldwide

3-10

Sea Shipping

United States—New york

30

United States—LA

15

United States—Tampa

40

Canada—Montreal

30

Canada—Ottawa

48

Chile—Valparaiso

38

Brazil—Rio de Janeiro

42

Australia—Brisbane

16

Netherlands—Rotterdam

25

United Kingdom—London

24

Ireland—Dublin

30

Malaysia—Port Klang

6

South Africa—Cape Town

25

Saudi Arabia—Dammam

25

Algeria—Algiers

39

Locations We Ship To

Treedental.com ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely. Please refer to the chart below to check if we ship to your country.

 

Europe


 

Africa


 

Oceania


Americas


Asia


 

Antarctica


In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.
For your convenience in the customs clearance issue, we usually delete the word “dental” in the commercial invoice and declare with a lower amount than the actual product price. If your destination country does not allow this or has some other special requests, please inform us in advance or leave us an order comment in the checkout page.

At this time, we regret to inform you that our shipping partners are unable to deliver to PO Boxes and/or APO/FPO military addresses. Please provide a physical street address to ensure that your items are delivered in a timely manner. If you provide a PO Box or APO/FPO military address, the shipment of your item will be delayed.

Brazil customs requires that all the international shipments must state the recipient’s “CPF” number (if the recipient is individual) or the “CNPJ” number (if the recipient is company) on invoice. Therefore, if you would like us to ship your order to Brazil, please make sure to provide the correct "CPF" or "CNPJ" number in the order comment when you doing the checkout so your package can smoothly clear customs.

FEDEX requires that all the international shipments which are shipped to EU country, if the recipient is company, must state the “EORI” number on invoice. Therefore, if you would like us to ship your order to EU country by FEDEX and the recipient is company, please make sure to provide us the correct “EORI” number in the order comment when you doing the checkout so your package can smoothly clear customs.

A Remote Area is defined as a post code or in the absence of post code, a suburb /town name that is difficult to serve. So a delivery to the remote area would attract a Remote Area surcharge. All the shipping cost applied in our website system is not including the Remote Area surcharge. So if you are from the remote area, please contact us first for your correct shipping cost. And we reserve the right to cancel the order if your shipping cost is fault.
Click to see the remove area list: DHL  TNT  Fedex


Returns & Refunds FAQs

When you receive your package, open it in front of the delivery person and check if everything is ok during shipping before you sign it. If you find an item was lost or damaged during shipping, please reject it and contact us immediately. If you have bought the shipping insurance, please report it to the insurance company and take photos of the damaged parts.

If we don’t get any news from you about the package within 3 days after you sign to receive it we will default that you get the package in intact.

 Returns & Refund Guarantee

When you receive a product that was bought and paid for on our site, and you find it is not as described, you can contact us to resolve the problem. You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with us. After agreement, a prompt refund will be issued either to your original method of payment or a treedental store credit, at your choosing.

All requests for returns must be made by simply  Clicking Here or by contacting our Customer Care Center by email: [email protected] Your order number, reason for return, contact name and phone number, and whether you want refund or replacement, must be filled out completely. Your RMA request will be attended to promptly and our RMA staff will contact you by phone or e-mail. If you do not hear from us in 48 hours ( excluding weekends and holidays ) please call Customer Support at 1-845-669-6266 ( M-F, 8 :30am - 5:30pm GMT+8 ).

 

●Scope of Guarantee

All products on treedental.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described. Please note that all returned items must be in the condition you received them, with all the accessories and parts it was shipped with and in the original packaging. If not, the cost of the accessories and parts will be deducted from the total product price and you can only get a partial refund.

The following situations are not included:

1. An item you claim is not as described, but we can prove that it is.

2. Items are as described, but you no longer want them..

●Guaranteed Protection Period

A return authorization (RMA Form)must be requested within 15 days after your order has been completed.

 

●Return Shipping Fee

Situation 1: Products received not as described
If you agree with us to return your item, the refund will have its original shipping fee (from to you) as well but not the returning shipping fee (from you to). PS: Returning shipping fee may include shipping charge, import tax and some other unpredictable fee.

Situation 2: Products received but you don't want it anymore.
20% Restocking Fee will be charged on this situation, and all the freight must be arranged by you (both from to you and from you to).

 

Workflow Details

Important Note

We will do as much as we can in the outside package, however there are lots of uncertainties during the shipping, so when you receive the package, make sure to open it and check if everthing inside is in good condition. If not, please don't sign it and make a claim with the shipping company immediately, at the same time, inform us about the situation, we will assist you for the claim with our shipping agent. Please note that any damage caused during the shipping, we don't take any responsibility for it.

Return Address

Add: NO.2,Beijiang Dadi Road, Xiqiao, Nanhai district, Foshan, Guangdong, China
Tel: +86-0757-81027077
Contact: Judy Pan

When returning an item, we recommend using your local postal service that provides tracking information and a Customs form, instead of a courier agency such as UPS, DHL or FedEx.

Once we’ve received your package, we will begin processing your return, which may take up to 3-5 business days. When processing is completed, we will contact you and issue your refund. For more information on how long it takes to receive a refund, please click here.

In most cases, we will refund your money within 48 hours after your package has been processed. The time it takes to receive your refund will differ based on the payment method you used.

PayPal

If you are a registered PayPal member, your refund has been completed instantly. You may check your PayPal account for more information regarding the refund.

If you are an unregistered PayPal user, it will take 7-45 days for PayPal to process your refund and return the money to your credit card account.

Western Union

For customers that paid using Western Union, we recommend using PayPal to receive your refund to avoid processing fees and get your refund immediately. If you want to receive your refund through Western Union, you will need to provide us with your necessary information and then go to a bank in your home country that supports Western Union to pick up your refund using the details we provide.

Bank Wire Transfer

Unfortunately, we cannot give more information on how long it will take to credit your account as it depends on your bank’s procedures. We recommend contacting your bank if you have any questions regarding a refund.


Product Guarantee FAQs

treedental-spare-parts-guarantee Free Spare Parts or Repairing Service

When you buy a product on our site, and find it not working properly during the product guarantee time, you can contact us to get the free spare parts or get the free repairing service.

 

Scope of Guarantee

All products on treedental.com have the Free Spare Parts or Repairing Service guarantee during the product guarantee time except some special product line, such as the dental disposables.

The following situations are not included:

1. The item is out of the product guaranteed time. (You can find the guaranteed time for each product in the product details page.)

2. The damage of the item is caused during shipping.

3. The damage of the item is caused by man-made factors.

 

Guaranteed Protection Period

You can submit the Free Spare Parts or Repairing Service requests within product guaranteed time. Most products on our site have one year guaranteed time (from you receiving the product). You can find the guaranteed time for each product in the product details page. You can do this by submit us the free spare parts or repairing service request form.

 

Spare Parts or Return Product Shipping Fee

If you want free spare parts, we will send it to you with no charge. We will handle all the necessary shipping fees (from to you). If you want free repairing service, you are responsible for the returning shipping fee (from you to ), and we are responsible for back shipping fee (from back to you).

 

Workflow Details


My Account FAQs

A Treedental.com account makes shopping with us much easier. Allows you to:
Check the status of your current order and keep track of previous orders.
Contact Customer Service with questions, order update, and general assistance.
Store your shipping and payment information to ease checking out process.
Ask questions and/or write reviews about a product. By adding a product reviews, you can enter to contests to win prizes.
Add an item to “My Wishlist” so that you can purchase in the future.

If you’ve forgotten your password, click on “Forgot your password”. We’ll ask you to enter your email account and then you will receive an email with a link to reset your password.

 

.

To change and/or update a Shipping Address or Billing Address:

 


1. Sign into “My Account”.


 


2. Click “ADDRESS BOOK”.


 


3. Edit your “Billing Address” or add/edit a “Shipping Address”.


 


You can also change, update or add a New Shipping Address at checkout.


If you want to change your email address/password:

 


1. Sign into “My Account”.


 


2. Click “ACCOUNT INFORMATION”.

 


3. Change the Email Address/Password, enter your desired new “email address/password; and then click “Save”.