100% Happy Guarantee from Treedental.com
Protecting Your Purchase from Click to Delivery.
We want you to shop with confidence. That's why we provide guarantees that ensure you'll receive your item on time and as described.
On-time Delivery
We, treedental.com, guarantee that all the products selling on the website are delivered on time. If you have purchased a product on treedental.com, but didn't receive it within the guaranteed delivery time, you can get a full refund.
●Scope of Guarantee
The delivery time includes two parts, one is the product prepare time (ship out time), the other is the carrier shipping time. Prepare time will be different among different products, and shipping time will be different among different shipping carrier. Followings are some examples for the delivery time which we guarantee.
|
Product Line |
Product Prepare Time (Ship out time) |
|
Dental Handpiece |
within 3 business days |
|
Dental Chair |
within 14 business days |
PS: The prepare time (ship out time) for each product, you can find it in the product details page. If prepare time get more because of some exceptional circumstances , we will inform you about it and you have the right to cancel the order.
| Shipping Method | Country&Area | Estimated Transport Time(days) |
| DHL | Global | 3-5 |
| FEDEX | Global | 6-8 |
| TNT | Global | 4-8 |
| EMS | Japan | 3-5 |
| Asia、Australia | 4-10 | |
| Europe、North America | 10-15 | |
| South America、Africa | 30-50 | |
| E-EMS | Japan、Korea、Hong Kong、Singapore、Taiwan | 3-7 |
| United Kingdom、France、Canada、Australia、Spain、Netherlands | 7-12 | |
| Russia | 7-10 | |
| Brazil、Ukraine、The Republic of Belarus | 20-40 | |
| USA-E-packet | United States | 10-15 |
| Epacket | Australia、United States、Canada、United Kingdom、France、Russia | 7-15 |
| Israel、Saudi Arabia、Ukraine | 10-20 | |
| Hongkong Post | Global | 15-50 |
| Air Freight | Major airports worldwide | 3-10 |
| Sea Shipping | United States—New york | 30 |
| United States—LA | 15 | |
| United States—Tampa | 40 | |
| Canada—Montreal | 30 | |
| Canada—Ottawa | 48 | |
| Chile—Valparaiso | 38 | |
| Brazil—Rio de Janeiro | 42 | |
| Australia—Brisbane | 16 | |
| Netherlands—Rotterdam | 25 | |
| United Kingdom—London | 24 | |
| Ireland—Dublin | 30 | |
| Malaysia—Port Klang | 6 | |
| South Africa—Cape Town | 25 | |
| Saudi Arabia—Dammam | 25 | |
| Algeria—Algiers | 39 |
|
CASE |
Product Prepare Time (Ship Out Time) |
Carrier Shipping Time |
Treedental.com gurantee delivery time |
|
10 dental handpieces shipped to USA via DHL |
3 business days |
3-5 days |
6-8 days |
|
1 dental chair shipped to USA via air freight |
within 14 business days |
3-10 days |
within 17-24 days |
|
2 dental chairs shipped to USA via Sea Shipping |
within 14 business days |
15-40 days |
within 29-54 days |
PS: The shipping time for each available shipping carrier, you can find it when you choose a shipping method.
If you buy any products through the site, you can get a full refund if you don't receive your order on time.
Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside the control of treedental.com.
●Guaranteed Protection Period
You can submit refund requests up to 15 days after your order has been completed. You can do this by sbumit us the refund request form..
●Conditions for Submitting Refund Requests
1. You didn't receive your order within the guaranteed delivery time.
2. You can submit refund requests up to 15 days after your order has been completed. You can do this by sbumit us the refund request form.
●Workflow Details
Still haven't recieved order. →Submit us the refund requests or contact us within 15 days after the order has been completed. →We comfirm the situation. →You get a full refund.
Returns & Refund Guarantee
When you receive a product that was bought and paid for on our site, and you find it is not as described, you can contact us to resolve the problem. You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with us. After agreement, a prompt refund will be issued either to your original method of payment or a treedental store credit, at your choosing.
All requests for returns must be made by simply Clicking Here or by contacting our Customer Care Center by email: [email protected]. Your order number, reason for return, contact name and phone number, and whether you want refund or replacement, must be filled out completely. Your RMA request will be attended to promptly and our RMA staff will contact you by phone or e-mail. If you do not hear from us in 48 hours ( excluding weekends and holidays ) please call Customer Support at 1-845-669-6266 ( M-F, 8 :30am - 5:30pm GMT+8 ).
●Scope of Guarantee
All products on treedental.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described. Please note that all returned items must be in the condition you received them, with all the accessories and parts it was shipped with and in the original packaging. If not, the cost of the accessories and parts will be deducted from the total product price and you can only get a partial refund.
The following situations are not included:
1. An item you claim is not as described, but we can prove that it is.
2. Items are as described, but you no longer want them..
●Guaranteed Protection Period
A return authorization (RMA Form)must be requested within 15 days after your order has been completed.
●Workflow Details
●Important Note
We will do as much as we can in the outside package, however there are lots of uncertainties during the shipping, so when you receive the package, make sure to open it and check if everthing inside is in good condition. If not, please don't sign it and make a claim with the shipping company immediately, at the same time, inform us about the situation, we will assist you for the claim with our shipping agent. Please note that any damage caused during the shipping, we don't take any responsibility for it.
●Return Address
Add: NO.2,Beijiang Dadi Road, Xiqiao, Nanhai district, Foshan, Guangdong, China
Tel: +86-0757-81027077
Contact: Judy Pan
Free Spare Parts or Repairing Service
When you buy a product on our site, and find it not working properly during the product guarantee time, you can contact us to get the free spare parts or get the free repairing service.
●Scope of Guarantee
All products on treedental.com have the Free Spare Parts or Repairing Service guarantee during the product guarantee time except some special product line, such as the dental disposables.
The following situations are not included:
1. The item is out of the product guaranteed time. （You can find the guaranteed time for each product in the product details page.）
2. The damage of the item is caused during shipping.
3. The damage of the item is caused by man-made factors.-
●Guaranteed Protection Period
You can submit the Free Spare Parts or Repairing Service requests within product guaranteed time. Most products on our site have one year guaranteed time (from you receiving the product). You can find the guaranteed time for each product in the product details page. You can do this by submit us the free spare parts or repairing service request form.
●Spare Parts or Return Product Shipping Fee
If you want free spare parts, we will send it to you with no charge. We will handle all the necessary shipping fees (from to you). If you want free repairing service, you are responsible for the returning shipping fee (from you to ), and we are responsible for back shipping fee (from back to you).
●Workflow Details
Professional Attention, Professional Care
Ever wonder what your newly-purchased dental handpiece went through to arrive safely at your doorstep? At Treedental.com, even before your order is placed – whether as a wholesaler, distributor, or someone who's just looking to buy the latest gadget – our products are streamlined into a system that checks and double checks quality, from sourcing to delivery.
1. Sourcing Your Products
While you're sitting in the comfort of your own office or home to browsing on Treedental.com’s huge range of dental products, we're already busy selecting the best products at the best prices, all with you, the customer, in mind. With offices in Foshan, Treedental works with the best and most trusted manufacturers throughout China, selected for quality of their products, reputation, reliability, and whether they share our passion for serving customers like you.
After a rigorous inspection and vetting process of the products we know dentists are interested in, we make them available to you at unbeatable prices, since we source them straight from the manufacturer. Treedental.com is also plugged into the market news wires for hot new dental lines, the latest designs, and the best quality products. The upshot is that dentists can find most anything they need at Treedental.com.
2. Processing Your Product Order
Upon clicking "Complete Order," your friends at Treedental.com spring into action and immediately begin processing your order. One employee reviews the details of your order, checking for anything that might delay processing, while another speeds off to pull the inventory from our shelves. Meanwhile, an email confirmation of your order will have already arrived in your inbox.
3. Testing Your Products
Even though our suppliers are all trusted manufacturers of quality items, we don’t take any chances with your specific order. All products go through an exhaustive Q.C. procedure:
Everything is first routed to our warehouse where a highly-trained inspection team evaluates your products based on strict protocols and inspection requirements. And our requirements are high: only 80 percent of initially selected products can go through at this stage.
Did we get your order right? Before we begin packing, we do a thorough check to match orders correctly.
Our own Quality Control team then gives your product another inspection, inside and out, following strict protocols and requirements.
If the product meets our standards, we give it our stamp of approval. It's now ready to be shipped off to you!
4. Packing Your Products
Treedental.com's packaging and delivery team runs like clockwork, even if we do say so ourselves. Items are always carefully inspected for any manufacturing and design defects before they're shipped off to ensure that the item you fell in love with online is the item you receive from our courier. Our team members check order slips with the original online purchase confirmation, and then review the product pulled from the shelf to make sure it checks out with the product listed.
Then, and only then, does the team move on to packaging the order, doubling-up (and often more) on the bubble wrap and tape. Next, it's out the door in safe hands with our trusted and verified couriers.
5. Tracking Your Products
Once your product leaves our door, we are still here to help. Treedental.com’s Customer Service team is always working behind the scenes to address your every need and query. We track your shipments and are available at your convenience to answer any questions, whether by live chat or through Contact Us form. No matter the issue, we're always here to serve you.
Customers rate us 5.0/5 based on 1000+ reviews.