100% Happy Guarantee from Treedental.com
Protecting Your Purchase from Click to Delivery.
We want you to shop with confidence. That's why we provide guarantees that ensure you'll receive your item on time and as described.
Professional Attention, Professional Care
Ever wonder what your newly-purchased dental handpiece went through to arrive safely at your doorstep? At Treedental.com, even before your order is placed – whether as a wholesaler, distributor, or someone who's just looking to buy the latest gadget – our products are streamlined into a system that checks and double checks quality, from sourcing to delivery.
1. Sourcing Your Products
While you're sitting in the comfort of your own office or home to browsing on Treedental.com’s huge range of dental products, we're already busy selecting the best products at the best prices, all with you, the customer, in mind. With offices in Foshan, Treedental works with the best and most trusted manufacturers throughout China, selected for quality of their products, reputation, reliability, and whether they share our passion for serving customers like you.
After a rigorous inspection and vetting process of the products we know dentists are interested in, we make them available to you at unbeatable prices, since we source them straight from the manufacturer. Treedental.com is also plugged into the market news wires for hot new dental lines, the latest designs, and the best quality products. The upshot is that dentists can find most anything they need at Treedental.com.
2. Processing Your Product Order
Upon clicking "Complete Order," your friends at Treedental.com spring into action and immediately begin processing your order. One employee reviews the details of your order, checking for anything that might delay processing, while another speeds off to pull the inventory from our shelves. Meanwhile, an email confirmation of your order will have already arrived in your inbox.
3. Testing Your Products
Even though our suppliers are all trusted manufacturers of quality items, we don’t take any chances with your specific order. All products go through an exhaustive Q.C. procedure:
Everything is first routed to our warehouse where a highly-trained inspection team evaluates your products based on strict protocols and inspection requirements. And our requirements are high: only 80 percent of initially selected products can go through at this stage.
Did we get your order right? Before we begin packing, we do a thorough check to match orders correctly.
Our own Quality Control team then gives your product another inspection, inside and out, following strict protocols and requirements.
If the product meets our standards, we give it our stamp of approval. It's now ready to be shipped off to you!
4. Packing Your Products
Treedental.com's packaging and delivery team runs like clockwork, even if we do say so ourselves. Items are always carefully inspected for any manufacturing and design defects before they're shipped off to ensure that the item you fell in love with online is the item you receive from our courier. Our team members check order slips with the original online purchase confirmation, and then review the product pulled from the shelf to make sure it checks out with the product listed.
Then, and only then, does the team move on to packaging the order, doubling-up (and often more) on the bubble wrap and tape. Next, it's out the door in safe hands with our trusted and verified couriers.
5. Tracking Your Products
Once your product leaves our door, we are still here to help. Treedental.com’s Customer Service team is always working behind the scenes to address your every need and query. We track your shipments and are available at your convenience to answer any questions, whether by live chat or through Contact Us form. No matter the issue, we're always here to serve you.