Frequently Asked Questions

Most Frequently Asked Questions

Q What is the remote area surcharge? Do I need to pay it?

FAQ Topics

My Orders FAQs

Q What if I have a question before placing an order?
Q Do you have CE or FDA for your products?
Q How to Buy?

Payment FAQs

Q Which payment methods do you accept?
Q What payment methods are available in my country?
Q How can I pay with Western Union/Moneygram or Bank Wire Transfer?
Q How can I view prices in my currency?
Q How do you calculate currency rates?
Q How do I use a coupon?

International Shipping & Delivery FAQs

Q How do I estimate my delivery date?
Q How do I calculate shipping costs?
Q What shipping methods do you offer?
Q What countries or regions do you ship to?
Q Are there any additional fees involved in international shipping?
Q Do you ship to PO Boxes or APO/FPO military addresses?
Q Why was I asked for a "CPF" number? (Brazilian customers)
Q Why was I asked for a "EORI" number? (EU customers)
Q What is the remote area surcharge? Do I need to pay it?

Returns & Refunds FAQs

Q What if an item was lost or damaged during shipping?
Q How do I return an item?
Q Have you received my returned items?
Q I've returned my item; how soon will I receive my refund?

Product Guarantee FAQs

Q What if an item not working properly during the product guarantee time?

My Account FAQs

Q Why should I create an account?
Q How if I forgot my password?
Q How do I update my shipping or billing address?
Q How do I change my email preference?
Get exclusive gift.
$5 GIFT FOR YOU !
Get the exclusive information about the latest collections, offers and events from Treedental.com and get $5 for your next purchase (Valid for order subtotal up to USD 50).